SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Text Analytics. Text Analytics. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Offer CX experts to assist you in survey design, data analysis, and best practices implementation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 4, 2023

With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

MARCH 6, 2023

Use Analysis Tools Following through with steps one to four could require immense human effort and valuable time. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

Lumoa

MARCH 6, 2023

Use Analysis Tools Following through with steps one to four could require immense human effort and valuable time. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

SEPTEMBER 15, 2023

When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics. This feature unveils trends, sentiments, and pain points in service delivery. After creating your preferred survey you can distribute it to those platforms where your customers are like WhatsApp, Email, SMS, in-app, CRM, and more.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

NOVEMBER 13, 2023

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. Pros In-built sentiment analysis and text analytics tools Has a huge library of survey questions Advanced targeting based on users’ actions, time, etc.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

DMG Consulting

FEBRUARY 25, 2019

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). Email This field is for validation purposes and should be left unchanged. VoC Unfiltered.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

DMG Consulting

JANUARY 24, 2023

Transcription that applies a speech-to-text engine to simultaneously convert all audio interactions into text, providing a visual map of the call. Companies that want a complete view of why customers/prospects are reaching out to them should use both speech and text analytics to capture and analyze insights from all interactions.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

SurveySensum

NOVEMBER 10, 2023

The Text Analytics software enables users to get actionable insights from open-ended feedback. This tool comes with features like advanced targeting, dynamic insight reporting, sentiment analysis, and more that enable businesses to gain a better understanding of their customers. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Confirmit

MARCH 19, 2018

Automatically categorize and analyze sentiment from respondents’ free text comments : The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet. Learn more about Text Analytics ].

Text Analytics 49

Text Analytics Sentiment Analysis Gaming Technology 49

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. This tool comes with features like advanced targeting, dynamic insight reporting, sentiment analysis, and more that enable businesses to gain a better understanding of their customers.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. Hassle-free Integration: Seamlessly integrate SurveySensum with your existing systems, minimizing the complexities of implementation.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

AUGUST 8, 2023

Sentiment analysis: This is a method of using natural language processing and text analysis techniques to determine the emotional tone behind a customer’s response. It can be useful for identifying positive, negative, and neutral sentiments in open-ended survey responses.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . Once feedback is received, it will be run through Satmetrix’s text analytics feature, which can recognize trends on your behalf. . Best features . Best features.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

NOVEMBER 27, 2023

Second, use tools like Text Analytics to spot feedback that’s too positive or negative. Challenge 6: Sentiment Analysis How do you know WHAT your users actually mean in their feedback, especially in open-ended feedback? To resolve this issue, you should use a sentiment analysis tool.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. You can sign up for a free 7-day trial or schedule a demo of the product to know more about it. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

JANUARY 11, 2022

Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time text analytics Superb user interface (UI) Read more: promoter.io Besides just creating surveys, it’s also possible to identify customer sentiments in feedback with their sentiment analysis feature.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

SEPTEMBER 25, 2023

Automated Text Analytics: SurveySensum’s advanced text analytics capabilities come into play at this stage. It automates the analysis of text-based feedback, eliminating the need for manual coding or extensive human intervention.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Callminer

APRIL 20, 2018

Speech analytics and text analytics tools especially are helpful in gauging customer sentiment by identifying certain words used in interactions and determining the context of those interactions. One way to monitor your all interactions customers have with agents is to use a platform that turns them into searchable text.

Contact Center 186

Contact Center Customer Experience Machine Learning Sentiment Analysis 186

ECXO

APRIL 2, 2023

CX Closed Loop uses methods such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), sentiment analysis, text analytics, and root cause analysis to understand and improve customer satisfaction.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

SurveySensum

OCTOBER 26, 2022

Text analytics . Also, it offers an all-in-one view of the custom dashboard where you can view the survey reports, top trends and sentiments of the customers, overall view of the surveys, and much more. Text analytics . Its in-built AI-based sentiment analysis can help you get real-time feedback analysis. .

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

ECXO

APRIL 2, 2023

CX Closed Loop uses methods such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), sentiment analysis, text analytics, and root cause analysis to understand and improve customer satisfaction.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

SurveySensum

FEBRUARY 23, 2024

The tools shouldn’t just be able to create effective pulse surveys but also have an internal system, like Text Analytics software , that can help you analyze and manage feedback without manual analysis. After proper analysis of the survey data, you should also be able to derive valuable and actionable insights. →

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. In such situations, it is difficult to pinpoint the causes and often leads to conflicts within various teams in a company.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

JULY 15, 2022

The text analytics feature identifies the emotions behind each response and groups them accordingly. It offers extensive integration support and provides real-time analytics. . Comes with built-in sentiment analysis tools. Features: Improved data security to keep the data encrypted and private. Features: .

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

Beyond Philosophy

MAY 12, 2022

The insurance company uses AI to understand the sentiment along with acoustic analysis and then coaches agents on where to take that interaction and help that customer. Sentiment analysis is critical here. For example, Fleischaker says many companies use audio and speech analytics.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

CSAT.AI

JANUARY 30, 2019

Bring the team together: “In QA, text analytics is a huge deal. This is amazing, but if I’ve never told the team which words to avoid or always use, these analytics won’t help me in the short term. The QA team is strongest when acting as a united front. When challenges appear, how will you react?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Customer Satisfaction Customer Service 52

InteractionMetrics

JULY 10, 2023

Used properly, AI can extract meaning from unstructured text. Natural language processing in particular enables sentiment analysis, entity recognition, text classification, and topic modeling. AI provides leverage for categorizing comments in large, continuously updated data sets. But that just isn’t true.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40