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Unstructured Data: Mining the Gold

InteractionMetrics

Unstructured data presents a goldmine of information, but mining that gold is no easy taskā€”it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information.

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Confirmit Horizons Version 2019.05 Fact Sheet

Confirmit

Confirmit Horizons offers a true multi-mode feedback collection, reporting, and analysis platform – with real-time closed-loop alerting, collaborative action planning, verbatim categorization, and sentiment analysis, and the ability to integrate into other business systems to seamlessly leverage contextual data.

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Confirmit for Market Research

Confirmit

Confirm supports Market Researchers who are increasingly challenged to mine the wealth of information from multiple feedback channels - including social media, CRM systems and unstructured data sources. Leading MR agencies use the Confirmit Horizons platform as the engine of their business. Market Research Videos.

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Focus on Customer Experience Management to Improve Customer Retention

SurveySensum

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights.

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How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

CSAT.AI

Revuzeā€™s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. The second challenge lies in whether itā€™s structured or unstructured data.

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11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text & sentiment analysis . Sentiment analysis .

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Confirmit Horizons Version 24

Confirmit

Confirmit Horizons offers a true multi-mode feedback collection, reporting, and analysis platform – with real-time closed-loop alerting, collaborative action planning, verbatim categorization and sentiment analysis, and the ability to integrate into other business systems to seamlessly leverage contextual data.