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10 core principles for starting up

Intercom, Inc.

There is an infinite amount of advice for startups, but if I had to boil it down to just 10 essentials, these are the most crucial principles for starting up that every founder needs to understand from an early stage. You need a vision. You need to run a good beta. You need world class onboarding.

Start-ups 223
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The Competitive Edge: How Disruptive Start-Up Is Winning with Customer Experience

Doing CX Right

The post The Competitive Edge: How Disruptive Start-Up Is Winning with Customer Experience appeared first on Doing CX Right. Zach Picon, Co-owner of Crewfare, shares how he and partners are disrupting the travel industry and tactics to gain a competitive advantage that's applicable to your business too.

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How a Clean Energy Start-up Approaches Customer Experience

Customer Bliss

As conversations around sustainability and corporate social responsibility continue to increase, I think you’ll enjoy this timely conversation with Michael Bair , Senior Director of Member Experience at Inspire , a clean energy tech start-up. Make a Personal Connection.

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Customer Experience Lessons for Start-Ups, With Lesley Mottla- CB011

Customer Bliss

M.Gemi is a start-up and Zipcar was a start-up at the time, so we spend a good portion of this episode discussing customer experience lessons for start-up businesses. In a start-up context, realizing that your ‘product’ is truly the ‘experience’ people have is crucially important.

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Product Market Fit: A Lesson from Sephora’s Head of Product

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

At least 3,000 start-ups receive seed investment each year. Only 20% of these companies attain product market fit, despite years of excruciating effort by founders, early employees, and investors. The first and most important step in product development is finding PMF.

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INSIGHTS EVERYWHERE

Futurelab

Once we started looking up- and downstream, it turned out that their market had much more potential. Suddenly their field of vision had gone from narrow to ultrabroad, and a whole new world of ideas opened up to them. Unfortunately, they were creating insights and innovations in a very narrow field of vision this way.

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CUSTOMER LIFETIME VALUE

Futurelab

Once we framed it like this, the dealers started realizing that an unhappy customer only brings less revenue, but they also cost them money by spreading negative opinions. An unhappy customer stopped one other customer from buying, and their customer lifetime value(CLV)ended up negative–around minus 1500EUR.A One, you say?

Start-ups 159