Technology Related Topics 
Adrian Swinscoe
JANUARY 18, 2024
Have you ever found yourself going to a Lego store intent on buying an assortment of Lego pieces as a gift for someone, but when faced […] The post Technology choice, adoption and the paradox of choice first appeared on Adrian Swinscoe.
Adrian Swinscoe
AUGUST 14, 2023
It’s the first time it’s been held in person for four years, and […] The post When it comes to customer experience transformation, technology isn’t the problem first appeared on Adrian Swinscoe. I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event.
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Callminer
FEBRUARY 1, 2023
CallMiner's VP of Int'l, Frank Sherlock, talks about the value of customer communications ahead of his session at Credit Connect’s Online Collections Technology Think Tank. Read more in his blog.
Adrian Swinscoe
JUNE 29, 2023
Now, while that is easy to say and observe, it’s often hard to quantify […] The post Is adhering to the FCAs new consumer duty impossible without the help of technology? Many customers are suffering right now with high inflation and interest rates. first appeared on Adrian Swinscoe.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!
Adrian Swinscoe
NOVEMBER 20, 2023
Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe. Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience.
Customer Think
MARCH 11, 2024
Technology’s role changed It does not matter what industry your company operates. I’m sure that technology is playing a different role than it did years ago. However, a business driven by technology is not the same as a technology company driven by […]
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. He will share with you: Market research on the shifting labor market.
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.
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Quentelle delivers verification of employment, tax credits, and unemployment cost management solutions, leveraging advanced platform technology. Its data-driven solutions—powered by best-in-class providers—and proven IT security services save time and money and empower companies to streamline internal operations and make better decisions.
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From improving customer relationships and tips to getting started with new technology from blockchain to NFTs, we’ll help you understand how to turn customer data into smarter action. This eBook offers strategies for connecting with your customers in a changing digital landscape.
Speaker: Blackberry, OSS Consultants, & Revenera
Today’s technology leaders play a more strategic role in establishing cybersecurity strategy for their organizations. Software is complex, which makes threats to the software supply chain more real every day. In the U.S. alone, cyber losses totaled $10.3 billion in 2022.
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
They are supposed to focus primarily on customer needs and only secondarily on technology and features. As a result, companies end up falling into a “Build, Ship, Build, Ship” culture that doesn’t consciously solve their customer’s pain points. Product roadmaps are a useful tool when they are created and used properly.
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