VOZIQ

APRIL 21, 2022

While structured customer data can tell you how many customers may cancel, unstructured data can reveal your customers’ wants, needs, concerns, expectations, and reasons for potentially canceling. Here are six ways unstructured data strengthen customer retention strategies: 1. So, delay no more!

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

Confirmit

MAY 12, 2020

If you’re not analyzing your customer speech and text, you’re getting an incomplete picture which could be misleading your decisions. Furthermore, discovering the top topics from unstructured data is certainly important, but has anyone noticed that top topics alone are not actionable??

Text Analytics 52

Text Analytics Unstructured Data 52

PeopleMetrics

JULY 31, 2018

Enter text analytics. No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. The question then becomes this: how do we make sense out of these unstructured comments from customers?

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Confirmit

JANUARY 31, 2020

The sheer scale and diversity of unstructured data sources is daunting. In this video, Ryan Denny of Bupa Global talks about the impact of text analytics on Bupa’s customer experience program. But those sources house valuable insights that can make an enormous difference in a competitive market.

Text Analytics 52

Text Analytics Unstructured Data Voice of the Customer CX 52

CX Journey

MAY 20, 2015

Data come in all different shapes and sizes: structured, unstructured, solicited, unsolicited…oh my! A lot is written about survey data and analyzing structured quantitative data, but let’s take a look at unstructured data. What is unstructured data ?

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

SurveySensum

JUNE 13, 2021

SurveySensum Text Analysis breaks down large chunks of textual data into easily understandable and recognizable patterns. It tags all the unstructured data into categories and sentiments making it easy for you to identify the most common themes.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Lumoa

FEBRUARY 16, 2023

Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed. You’ll likely pull data from many sources: text, audio, email surveys, in-person feedback, etc. Thankfully, we’ve got you covered.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94