Sat.Mar 23, 2024 - Fri.Mar 29, 2024

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The QUI Rule a.k.a. The GREAT Rule: Serve to WOW customers. Serve to CARE.

Bill Quiseng

You’ve heard of The Golden Rule: Treat people as you want to be treated. Dr. Tony Alessandra has shared with everyone about The Platinum Rule: Treat people as they want to be treated. Today I offer The QUI Rule also known as the GREAT Rule: Treat customers a little better than they want to be treated. You are happy because customers leave satisfied with your product or service.

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The New Strategic Growth Blueprint for Successfully Reimagining Market Research

C3Centricity

It is a well-known fact that when budgets get tight, marketing is usually one of the first departments to suffer cuts, and market research in particular! Why is this? I believe it is because their ROI is longer-term and often difficult to prove. They therefore make the perfect target for sweeping reductions. What they all need is a strategic growth blueprint.

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How to Make a Webinar Email Stand Out

Customer Think

If you haven’t noticed, Webinar emails have become extremely formulaic:* A couple of lines of copy stating the business problem to be addressed* 3-4 bullet points summarizing the agenda or main topics* a call to action, normally accompanied a desperate plea of “don’t miss this event” It might be another symptom of our AI-driven times, […]

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149: What is Your Competitive Advantage?

The DiJulius Group

Want the secrets to standing out in a crowded market and captivating your customers? On this episode of The Customer Service Revolution, get ready to change your business as guest Jaynie Smith analyzes the stark reality that many CEOs are in the dark about their competitive edge. John’s conversation with Jaynie dives into customer-centric strategies, Read Full Article The post 149: What is Your Competitive Advantage?

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Help Scout’s Shopify Integration: More Functionality At Your Fingertips

Help Scout

From accessing order details to processing refunds and cancellations all in one place — learn how to spend less time switching systems and more time taking care of customers with Help Scout's Shopify integration.

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Mastering the Maze of CX Metrics & Money with Lynn Hunsaker

ECXO

The European Customer Experience Organization (ECXO) is launching a series of short practical sessions, each up to 20 minutes, to clarify how to achieve CX ROI and growth effectively. The first part will delve into: Mastering the Maze of CX Metrics & Money with Lynn Hunsaker, the CCO of ClearAction Continuum , facilitated by Ricardo Saltz Gulko.

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[Experience Action Podcast] CX Pulse Check – March 2024

Experience Investigators

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today. Prepare to have your perspective radically shifted as we examine a bank’s strategy to merge in-person banking with digital tool education.

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Customer Experience Role Making An Impact? These 3 Signs Say Yes

Doing CX Right

Read Stacy Sherman's article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance. The post Customer Experience Role Making An Impact? These 3 Signs Say Yes appeared first on Doing CX Right.

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DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report

DMG Consulting

MEDIA ALERT DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report Contact center digitalization AI, the cloud, and adoption outside of contact centers drives reinvention and growth of the WFM market Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services What: Releases 2024 Workforce Management for the Enterprise in the Digital Era Report When: Today, 15 March 2024 Where:

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How Continuous Improvement and Customer Feedback Drive Business Success

Customer Think

In my last article (Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty) I spoke about the importance of actioning customer feedback. I want to continue this topic now by focusing on using the information for continuous improvement of the brands and services you offer.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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30+ Exit Intent Popups Examples for Better Conversions in 2024

SurveySensum

So last week I was browsing the internet to buy a new pair of earrings for one of my closest friends. After browsing for a while I landed on a website with an amazing jewelry collection. But after a while, I realized that the prices were a little too high for me and decided to exit. As I was about to close the tab, a pop-up emerged on my screen notifying me that I could get 5% off on my first purchase.

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Zonka Feedback is now ISO 27001:2022 Certified

Zonka Feedback

We are thrilled to announce that Zonka Feedback has been awarded the ISO 27001:2022 certification, a prestigious global standard for information security management. This achievement is a testament to our unwavering commitment to ensuring the security and privacy of our customers' data.

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AI in Customer Experience – should I stay, or should I go?

ECXO

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. It’s becoming quite exhausting to keep discussing the same topic but here I am also putting it on the table!

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Are Customers Telling Brands About Their Experiences?

Customer Think

Earlier this week, Marketing Charts shared the results of a study conducted by Qualtrics XM Institute that looked at whether or not customers shared feedback about their experiences – and with whom or how they shared that feedback.

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Software Composition Analysis: The New Armor for Your Cybersecurity

Speaker: Blackberry, OSS Consultants, & Revenera

Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?

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Why your predictive analytics and AI projects are failing – and how to transform.

CX Network

From defining goals to preparing data, there are many steps to a successful AI or LLM deployment.

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Strategies Every Student Should Know to Drive Productivity

SurveySensum

Ever find yourself wondering where the day went, your to-do list still staring back, largely unticked? It’s a common student plight. Transforming your work habits can feel like a daunting quest. But, with the pressures of academic life bearing down, adopting effective strategies for student productivity isn’t just desirable, it’s essential.

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11 Cold Email Templates to Boost Your Response Rates

Help Scout

Kickstart your cold email open rate with our list of 11 templates and learn the steps you can take to craft compelling templates of your own.

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The Future of SEO: Ethical Practices and AI Integration in 2024

Customer Think

Are you tired of using outdated SEO practices that fail to keep up? Each day, search engine algorithms become more advanced and sophisticated, leaving traditional SEO methods in the dust.

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7th Annual CX Report by The Northridge Group Uncovers Priority Training Focus

JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper

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Lorna Jane’s mission to provide a seamless customer journey

CX Network

Learn how Lorna Jane’s approach to omnichannel boosted sales, support and customer journeys

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11 Best Online Survey Tools to Gather Feedback 2024

SurveySensum

Are you aware that 91% of customers unhappy with a brand will leave the brand without even complaining? So, you might lose more than half of your customer base without even realizing it! And if that’s true then how can you stop it from happening? Well, the answer lies in gathering, analyzing, and taking action on customer feedback. By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings

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Help Scout Using Help Scout: Saved Replies

Help Scout

Let’s take a closer look at some FAQs about how Help Scout's customer support team manages and uses saved replies!

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Your Hidden Super Power

Customer Think

Premise: Any superhero worth their salt has an origin story, a story where they are normal people to start with, even weak and pushed around. Then there is an inciting incident that leads them to discover a super power that they possess.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Fuel Growth Podcast: Driving Sales in Manufacturing

SugarCRM

On this episode of the Fuel Growth podcast series, my co-host Lizzy and I got to sit down with Paul Black , co-founder and CEO of sales-i , the leading sales intelligence software company for manufacturing and distribution companies worldwide. Paul has dedicated his career to revolutionizing the way businesses approach sales strategies and customer relationships.

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12 Ways to Effectively Collect Customer Feedback

SurveySensum

Imagine a company struggling to tap the full potential of their product. They are constantly improving their product but it is not getting reflected in their numbers. What could they be lacking? Well, it could be that they are not listening to the voices of their customers properly. So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer?

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Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices

Comm100

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put out of their misery. Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for. Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and developme

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How to Improve Your Customer Journey: 7 Useful Tips

Customer Think

A customer journey represents individuals’ interactions with brands or their preferred solutions. It encompasses different phases, from brand awareness to the conversion stage and beyond. A customer journey showcases the experiences a brand offers to its current and potential customers.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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Fuel Growth Podcast: Driving Sales in Manufacturing

SugarCRM

On this episode of the Fuel Growth podcast series, my co-host Lizzy and I got to sit down with Paul Black , co-founder and CEO of sales-i , the leading sales intelligence software company for manufacturing and distribution companies worldwide. Paul has dedicated his career to revolutionizing the way businesses approach sales strategies and customer relationships.

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Elevating Customer Engagement Through Life Stage Marketing

Customer Think

Comprehending customers’ journey through life stages—infancy, childhood, adolescence, adulthood, and old age—is vital for crafting an exceptional customer experience. This strategy not only boosts customer engagement but also guarantees that marketing messages are customized to address the changing needs of individuals in different life phases.

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3 Ways to Improve Internal Customer Service

Customer Think

Improving internal customer service should be a priority for every organization.Consider this: Fred is really good at the technical parts of his job, but colleagues dread having to work with him. Susan thinks being abrupt means being efficient, and her terse emails always put people on edge.

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Beyond fair trade coffee: Why ethically sourced AI content is the future

Customer Think

Today’s consumers are more discerning, scrutinizing product origins and demanding sustainability and ethical practices from brands. They demand more than just a product — they want to understand how products impact everything from the environment to our society.

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When Customers Win, You Win: How to Deliver Value That Transforms Your Customer Experience

Speaker: Donna Weber - Customer Onboarding Expert

Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.