4 Voice of the Customer (VoC) Trends in 2022 [Infographic]

A Voice of the Customer (VoC) program is an invaluable tool that helps businesses keep a pulse on their customers, understand their needs and pain-points as well as preferences. These insights help businesses take actions that improve customer experience and deepen their relationship with the customer.

To stay ahead of competition & drive meaning changes within your business, it is important to stay abreast of the latest voice of the customer trends.

Here are 4 voice of customer trends to drive your CX efforts in 2022:

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A Voice of Customer program delivers incredible insights that will stimulate product & service innovations that enhance the experience of your customers.

If you would like to set up a robust VoC program within your organization, click here to start

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Kelechi Okeke

Founder & Editor-In-Chief at CXService360

Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here. 

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