Futurelab

APRIL 29, 2024

Innovation? So next time you are told that “You don’t know how things work here”, you can always say that neither does the customer, but they are the ones paying our salaries. NOTE: Follow the hashtag #NoBullshitCX and Kolle’s column will land in your feed every Friday! Which product?

VOC 157

VOC Innovation 157

ECXO

APRIL 29, 2024

The session will be facilitated by Ricardo Saltz Gulko , MD of Eglobalis – CX – EX – DX -Professional Services – Design -Information – Insight – Innovation and European Customer Experience Organization (ECXO) co-founder. Here you can find our previous session with Lynn: [link] Who is Lynn?

CX 64

CX VOC Innovation Start-ups 64

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill.

Customer Experience Management