SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Capture all the diverse insights your team has to offer. Text Analysis Harness the capabilities of AI-driven Text analysis.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Experience Investigators

FEBRUARY 6, 2024

Artificial intelligence (AI) is also changing the game and making time-to-insights faster and more efficient. This small sample of respondents may provide useful insights, but it’s not an accurate representation of your customer base. Focus on the actions you’ll take based on what your metrics tell you. And keep going!

Net Promoter Score 98

Net Promoter Score CX NPS Artificial Intelligence 98

SurveySensum

FEBRUARY 26, 2024

Pulse surveys provide insights into employee satisfaction levels, helping organizations identify factors that contribute to satisfaction or dissatisfaction and take corrective actions as needed. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Zendesk

FEBRUARY 29, 2024

Identify and prioritize important tickets before customers escalate, automatically categorize and tag tickets for powerful reporting, unlock product insights with sentiment trends, track agent performance trends, and enhance customer care by identifying which accounts need attention sooner.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

Zendesk

FEBRUARY 15, 2024

A chatbot template is a pre-built bot flow designed to take customers through specific actions using artificial intelligence (AI) , alleviating the need to build a bot from scratch. Set up triggers: During the template customization process, set up specific triggers that cause your chatbot to spring into action.

E-commerce 52

E-commerce Net Promoter Score CX NPS 52

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This automated analysis provides lenders with valuable insights into the applicant’s credit profile, enabling more informed underwriting decisions.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

SurveySensum

FEBRUARY 1, 2024

It’s the high-quality insights directly from end-users and customers that drive valuable improvements to your product. Structured surveys collect quantitative data for easy analysis and comparison, while open-ended reviews uncover deeper qualitative insights and understand motivations. Let’s see how we can do that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Logicalware

FEBRUARY 1, 2024

Contact centres can also automate repetitive and mundane tasks, such as collecting customer information, writing conversation summaries or having an AI-chatbot respond to customer enquiries, freeing up the agents for more complex and valuable enquiries.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Social Media 52

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. But how do we do that?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

1 to 1

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape. The post Data, AI emerge as hot topics at CCW Austin appeared first on 1to1 Media.

AI 26

AI Artificial Intelligence Innovation CX 26

SurveySensum

FEBRUARY 19, 2024

Listen to the Voice of Customers : You should stay connected with the customers on multiple platforms carefully consider their queries, pain points, and feedback, and take action accordingly. Get knowledge about how to implement new techs like AI, blockchain, and others for your business automation and performance management.

Innovation 52

Innovation Social Media Technology Technology 52

Zendesk

FEBRUARY 7, 2024

Lean on your data to identify patterns in customer behavior, browse negative reviews , and conduct customer surveys or request feedback to gain insights into their experiences. The call to action creates a sense of urgency and provides a reason for the customer to reengage with your products or services. Subject line: We miss you!

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

SurveySensum

FEBRUARY 20, 2024

By crafting detailed customer personas, you gain insight into who your customers are, what they want, and how they behave at every touchpoint. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Respond promptly to customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

By crafting detailed customer personas, you gain insight into who your customers are, what they want, and how they behave at every touchpoint. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Respond promptly to customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

Hodusoft

FEBRUARY 16, 2024

In this blog, you will get an insight into the role played by IP PBX Software in improving customer satisfaction. Real-Time Analytics: With the real-time analytics feature, ITSPs can get instant and actionable insights into call data, performance metrics, and other activities. Connect with HoduSoft Expert Now!

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Intercom

FEBRUARY 19, 2024

What sets humans apart from AI is our emotional smarts, which include real empathy, understanding context, and being adaptable. AI can spot emotions and react to them, but it can’t genuinely feel or connect with emotions. It might also stumble in tricky interpersonal problem-solving. Embrace an accountability mindset.

Customer Service 52

Customer Service AI Technology Technology 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98