Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit is in allowing organizations to provide predictive support to their clients, catering to their needs 24/7 to address their concerns proactively.

Customer Service 88

Customer Service Predictive Analytics AI Artificial Intelligence 88

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience.

AI 108

AI CX Artificial Intelligence Predictive Analytics 108

NGDATA

APRIL 18, 2024

The digital marketing industry has undergone major shifts, with the next being the era of artificial intelligence (AI). AI will revolutionize predictive analytics and content creation. AI-powered predictive analytics will enable faster forecasting, key decision-making, and identifying trends.

AI 52

AI Predictive Analytics Artificial Intelligence Technology 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

NGDATA

APRIL 18, 2024

Brands use innovative strategies like AI-powered personalization, interactive experiences, voice-activated tools, cross-channel personalization, and predictive analytics to stand out. In today's competitive marketplace, consumers want unique experiences.

Innovation 52

Innovation Predictive Analytics Customer Satisfaction AI 52

TeamSupport

APRIL 23, 2024

TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

ECXO

APRIL 29, 2024

They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. Then, we have chatbots and AI-powered virtual assistants. Finally, we have data analytics. In this quest for the silver bullet, companies have turned to technology.

CX 87

CX Innovation Technology Technology 87