DMG Consulting

AUGUST 16, 2022

Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Good for Agents and CX.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Hodusoft

FEBRUARY 1, 2023

According to a recent study , the global market for mobile banking is expected to reach a staggering $ 1824 million by 2026, with a compound annual growth rate (CAGR) of over 12.2% Its proprietary software, the NextOS platform, provides in-depth analytics and predictive analysis powered by machine learning.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. DID YOU KNOW?

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140