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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

– By automating contact centers and warehouses, retailers are able to provide quicker and more efficient service to customers. You can leverage data analytics and AI technology to understand customer preferences, behavior, and purchase history. It’s like they know us better than we know ourselves!

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51 Amazing Chatbot Use Cases By Industry and Function

Aquire

AI assistants can analyze a user’s behavior on the site and ping them with personalized recommendations or useful marketing content. This list is not exhaustive, as chatbots are becoming more and more versatile and capable via AI (e.g. Florence, the AI-powered health assistant. Chatbot use cases for marketing.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Personalize the shopping experience: Utilize customer data, AI, and machine learning to offer personalized recommendations, promotions, and tailored experiences. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service. These are called smart fitting rooms.

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