SurveySensum

JULY 24, 2023

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. It’s all about personalization and hyper-targeting.

Retail 52

Retail E-commerce Customer Experience Social Media 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

Aquire

JANUARY 16, 2022

Customers expect chatbots to help them with practical issues, such as getting a quick answer in an emergency or finding a human assistant. This is a way to engage customers with personalized communication without having to distract a human employee from their duties. Chatbot use cases for customer feedback.

Government 52

Government Healthcare Retail AI 52