Actionable Insights AI Machine Learning Text Analytics 
Lumoa
MAY 16, 2024
We’re tackling a complex yet crucial topic in machine learning and AI development. It’s an innovative approach that’s changing the game in data science and AI development. While the raw AI topic model itself looks superficially good, it does contain its flaws evident on deeper examination.
Lumoa
JANUARY 24, 2024
That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. However, first, you have to know where to look!
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CX Accelerator
JANUARY 7, 2019
Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Machine Learning The second important concept in this mix is Machine Learning.
Lumoa
NOVEMBER 21, 2023
But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.
Zonka Feedback
DECEMBER 26, 2023
The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.
Customer Service Life
MARCH 15, 2019
Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Machine Learning. Here’s an example from the text analytics world.
Lumoa
APRIL 28, 2024
You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.
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