Lumoa
MAY 16, 2024
We’re tackling a complex yet crucial topic in machine learning and AI development. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. And our goal?
Lumoa
JANUARY 24, 2024
That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. However, first, you have to know where to look!
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CX Accelerator
JANUARY 7, 2019
Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Machine Learning The second important concept in this mix is Machine Learning.
Lumoa
NOVEMBER 21, 2023
It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Therefore, the most optimal analytics solution is to merge machine learning and human intelligence. Lumoa’s analytics is built on top of this philosophy.
Lumoa
APRIL 13, 2020
This can be done using voice-to-text analytics, also known as speech-to-text analytics. When the audio is transcribed you can treat the transcribed text as normal text feedback. Lumoa can do all of this for you, from transcribing voice data to analyzing the transcribed text.
SurveySensum
NOVEMBER 11, 2021
Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. Real-time text analysis. It is an effective machine learning that precisely displays popular themes from customer feedback.
Customer Service Life
MARCH 15, 2019
Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Machine Learning. Here’s an example from the text analytics world.
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