Zendesk

JANUARY 30, 2023

The process employs machine learning to analyze huge amounts of customer data, scanning interactions to identify negative, positive, and neutral language to gauge how consumers view your business and level of support. You need actionable insights that will provide a clear roadmap of how to fix the issues with your product or service.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 92

B2B ML CRM Customer Relationship Management 92

Zendesk

JULY 12, 2023

Generative artificial intelligence , a subset of machine learning , is obviously having a moment—one that’s unlikely to pass anytime soon, if ever. With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience.

AI 52

AI ML Artificial Intelligence Machine Learning 52

Intercom, Inc.

FEBRUARY 24, 2021

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Find meaningful insights fast with conversation topics. Intercom’s new conversation topics feature.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Helpt

FEBRUARY 14, 2024

Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Fonolo

JANUARY 12, 2023

The magic comes from machine learning algorithms that sift through millions of data points, spotting trends and monitoring customer sentiment and agent performance. The data offers a much more detailed insight into customer interactions and can dramatically improve CX, agent experience, and customer satisfaction. .

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

Zendesk

DECEMBER 7, 2021

Artificial intelligence (AI) customer experience uses technology—such as machine learning, chatbots, and conversational UX—to make every touchpoint as efficient and hassle-free as possible. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Comm100

NOVEMBER 21, 2023

Many of these third-party fact-checkers use AI and machine learning models to determine the variety of information posted on Facebook. Many lessons can be learned by the governments of the world from these events. Actionable insights can then be derived from it to inform government or campaign strategy.

Government 95

Government AI Social Media Machine Learning 95

Lumoa

JUNE 4, 2018

Its machine learning powered service makes customer feedback actionable and allows companies to easily pick, in real time, the right improvement actions that have strongest impact on the customer experience. The investment was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland.

Net Promoter Score 121

Net Promoter Score AI Customer Experience Machine Learning 121

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. Machine Learning. The second important concept in this mix is Machine Learning. This doesn’t happen without NLP.

AI 63

AI Machine Learning CX Net Promoter Score 63

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. If we talk about recent times, the BPO industry is growing swiftly, focusing more on digital transformation and automation.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

SugarCRM

DECEMBER 14, 2023

For example, SugarCRM steps in to translate that data into actionable insights. Machine Learning : Machine learning is a subset of artificial intelligence. It allows software to learn patterns and automate models. No more scratching your head over confusing numbers.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

MAY 25, 2022

It has also been used widely in the automotive industry to find actionable insights on sales, customer satisfaction, model testing, and market research. Real-time insights: Online surveys are better than CATI interviews as they are powered by AI, machine learning, etc., to create reliable analytics and reports.

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

SurveySensum

NOVEMBER 10, 2023

The Text Analytics software enables users to get actionable insights from open-ended feedback. Pros Easy-to-use Great customer support Flexible backend Cons Has a learning curve Uncustomizable templates Site glitches at times Customer Review Source Pricing Contact the team for the pricing information. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Execs In The Know

MARCH 4, 2022

By combining data about customer behavior with marketing metrics, companies gain a better understanding of customer needs and wants, as well as actionable insights that can inform decision-making. Choose a customer journey analytics solution that learns over time. Benefits of Customer Journey Analytics. About CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. They want to be seen as individuals.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Ameyo Callversations

OCTOBER 28, 2022

In reality, the problem lies with the inability of such businesses to translate data into meaningful and actionable insights. After all, data-driven insights act as the glue that cements personalization, engagement, retention, and other desirable entities to truly woo the customer.

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98

Zonka Feedback

DECEMBER 26, 2023

It combines the power of AI with machine learning to automate question-and-answer suggestions, offer survey scores, get a quick analysis of the response quality, and assess the sentiments of your customers with sentiment analysis. With SurveyMonkey’s ‘Build with AI’, one can create surveys tailored to everyone’s unique needs.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

VOZIQ

AUGUST 10, 2023

Bringing together disparate data sources helps you know your customers better, develop accurate predictive models, derive actionable insights and make explainable predictions. Leveraging multiple machine learning (ML) models can help to uncover targeted and actionable CLV growth opportunities.

ML 40

ML Machine Learning Actionable Insights AI 40

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. Apply machine learning models to this multi-structured customer data to generate powerful AI insights.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

VOZIQ

NOVEMBER 14, 2023

Understand why customers are departing, evaluate the associated risk levels and determine actionable insights. Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level. In tandem, assess the operations of contact centers and marketing channels.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

UJET

NOVEMBER 18, 2019

As the presence of technologies such as AI and Machine Learning within the contact center continue growing, and more customers are directed towards bots and self-service options, support agents will become hyper-specialized. The fact is, in many cases, AI can be best served as an internal tool.

Contact Center 78

Contact Center AI Machine Learning Actionable Insights 78

Lumoa

APRIL 13, 2020

The next step is to analyze using a text analysis software that provides actionable insights that will help you make business decisions. Lumoa’s intelligent CX platform uses AI, machine learning and Natural Language Processing (NLP) and makes it easy to generate customer insights from voice feedback.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Using machine learning, natural language processing (NLP), and automation technologies, AI’s potential is seemingly limitless.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Logicalware

AUGUST 18, 2023

In addition, attendees will gain an understanding of how AI is shaping the future of CX, insights into emerging trends, best practices, and real-world success stories that drive exceptional customer experiences, which they will be able to take immediate action in their businesses.

AI 52

AI CX Artificial Intelligence CX Transformation 52

VOZIQ

FEBRUARY 22, 2022

While retention continues to be their top priority, the efforts are limited due to siloed functions and data and a lack of scalability in actions. Unable to leverage their customer data, companies don’t get specific and actionable insights into at-risk and high-value customers. Availability of data but lack of intelligence.

AI 40

AI ML Customer Retention Machine Learning 40

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

ClearAction

JUNE 25, 2023

Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. Instead of asking about your company , ask about them. I love it.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

SurveySensum

NOVEMBER 11, 2021

Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. It is an effective machine learning that precisely displays popular themes from customer feedback. Text Analytics and Machine Learning. Text Analytics. Other features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Emanuel, E. McKinney, S. Sieniek, M.,

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SugarCRM

APRIL 14, 2022

Then, with this insight, using AI and machine learning (ML) to match that buyer to your company’s ideal customer profile to create a personalized experience—with assets and messages to nurture the right buyer at the right time and in their channel of choice.”

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Customer Service Life

JANUARY 28, 2019

There’s just one problem: the best insights are housed in the customer conversations (phone call recordings and chat and email transcripts) and it’s traditionally been incredibly time consuming or costly, to garner actionable insights.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Challenges in Standard Text Analytics Practices Clearly, text analytics is a powerful tool that can transform customer feedback data into action plans that benefit the business. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83