Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. Translating data to insights: You may be sitting on a treasure trove of valuable customer data. But you have no way to turn that raw information into actionable insights that drive results.

CX 52

CX Actionable Insights Contact Center Start-ups 52

Hodusoft

SEPTEMBER 29, 2022

Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights. It offers a win-win situation for both customers and businesses. Omnichannel analytics can be leveraged for the following business operations: Optimize supply chain.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

VOZIQ

AUGUST 13, 2023

Customer Care Alchemy (Business Growth Chronicles Book 5) by Thomas Gresham “Customer Care Alchemy” by Thomas Gresham is a transformative masterpiece that unveils the secrets to creating extraordinary customer experiences that leave a lasting impact. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

MattsenKumar

SEPTEMBER 21, 2023

According to Gartner , the Speech Analytics market has seen an annual growth rate of over 20% in recent years , highlighting its rising importance in the corporate landscape. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

JANUARY 17, 2024

Second, they follow up with a question seeking more details and allowing customers to attach screenshots, which adds actionable insights. Actionable Insights and Reporting: After collecting the survey data, the next step is to make sense of it. This ensures that the information you collect is accurate and reliable.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. HoduSoft products drive business growth by enriching the following aspects of the business.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Choose a solution that can handle large volumes of real-time data and scale with your business growth.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Intercom, Inc.

MARCH 16, 2021

“Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

FEBRUARY 23, 2020

One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it. Most businesses just collect customer feedback but they don’t act on it. You are not leveraging customer feedback.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

Intercom, Inc.

SEPTEMBER 25, 2018

That’s why we recently released our new revenue and sales team performance reports , which gives marketing and sales teams instant visibility into how using Intercom has a positive impact on their business. They surface the most useful analytics and data to help you maximize Intercom’s impact on your business.

Sales 91

Sales Actionable Insights Business Growth 91

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Logicalware

MAY 24, 2023

Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%. Puzzel WFM facilitates accurate demand forecasting and the creation of high-performance workforces.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SugarCRM

JANUARY 27, 2021

After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation AI 49

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Totango

FEBRUARY 6, 2020

Customizable metrics to turn raw information into actionable insights . By closely following your customer’s behavior and turning that knowledge into actionable goals, you can deliver value that leads to repeatable and mutually beneficial business growth.

Actionable Insights 92

Actionable Insights Touchpoint Sales Business Growth 92

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Helpt

FEBRUARY 14, 2024

Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development. Market Position : Assess shifts in market share or competitive positioning.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SurveySensum

SEPTEMBER 8, 2023

NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. In the study, they found that an increase of the NPS score by 7 points equates to a 1% growth in revenue. Now we know that NPS has a significant impact on revenue and business growth.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

Shep Hyken

APRIL 15, 2022

And given the endless options, they have today, creating valuable experiences is the only way businesses can truly succeed. . The idea behind building a great customer experience strategy is to achieve higher business growth through increased customer satisfaction. Incorporate feedback to optimize customer support .

Customer Experience 65

Customer Experience Customer Satisfaction AI Actionable Insights 65

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Totango

FEBRUARY 6, 2020

Customizable metrics to turn raw information into actionable insights . By closely following your customer’s behavior and turning that knowledge into actionable goals, you can deliver value that leads to repeatable and mutually beneficial business growth.

Actionable Insights 62

Actionable Insights Touchpoint Sales Business Growth 62

SurveySensum

NOVEMBER 15, 2023

This approach showcases the power of co-creating solutions with customers, resulting in higher retention rates and increased feature adoption, ultimately leading to greater customer satisfaction and business growth. Microsoft: Employee-Driven Insights Happy employees equals happy customers. times more engaged.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

SurveySensum

AUGUST 11, 2023

Here are some points that highlight the importance of measuring CES: Identifies Customer Pain Points: According to a study by Gartner, Effortless Experience Explained , businesses that measure CES can identify up to 40% more customer pain points compared to those that solely rely on traditional customer satisfaction metrics.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Actionable Insights 52

Hodusoft

FEBRUARY 16, 2024

Adapting to changing call volumes and business growth. Real-Time Analytics: With the real-time analytics feature, ITSPs can get instant and actionable insights into call data, performance metrics, and other activities. Optimizing resources by allocating them effectively, reducing response times, and minimizing downtime.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Lumoa

FEBRUARY 14, 2024

With Lumoa collecting and collating a wealth of data, it’s possible to conduct deep analysis that leads to actionable insights. Once you’ve found the right software, you will notice a difference in the quality of your data and the resulting insights. All the benefits of an effective CX strategy will be within your reach.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

MARCH 27, 2024

Hence, customer feedback is a valuable source of actionable insights that can drive business growth and enhance overall competitiveness. 12 Ways to Collect Customer Feedback Collecting customer feedback is crucial for understanding your audience, improving user experience, and making informed business decisions.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

APRIL 15, 2024

These examples illustrate the diverse ways in which brands leverage popup surveys to gather valuable insights from their customers, enhance their user experience, and drive business growth. Gather and analyze customer feedback with SurveySensum in real time to boost the overall customer experience while driving CX-driven ROI.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

SEPTEMBER 4, 2023

Product Market Fit (PMF) surveys help you determine whether your product truly satisfies your target audience and, whether your business is on the right track. They provide actionable insights that enable you to make informed decisions, refine your product, and grow your customer base. When should you launch PMF surveys?

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. This proactive approach will lead to increased loyalty, higher customer retention, and sustainable business growth.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

OCTOBER 25, 2023

This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty. Indulging in open dialogue with users allows you to understand what works and what needs improvement, as observed from their perspective.

Customer Feedback 52

Customer Feedback Construction Customer Satisfaction Actionable Insights 52

SurveySensum

DECEMBER 22, 2023

Cultivate a deep understanding of how individual actions contribute to overall NPS outcomes and business growth. From creating surveys to analyzing the feedback to extracting actionable insights and taking action – they make sure your entire NPS program yields the right results, without manipulation.

NPS 52

NPS Gaming Education Customer Satisfaction 52