Actionable Insights Business Operations Compliance Text Analytics 
Lumoa
APRIL 28, 2024
Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).
SurveySensum
JULY 2, 2023
This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.
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