SurveySensum

JANUARY 9, 2024

.” Matt Beran Talks About Empowering Agents through Operating Models and Scorecards Matt Beran , Product Specialist at InvGate, simplifies the issue, pointing out that “agents often lack the authority to satisfy customers.” Boost Customer Satisfaction & Agent Performance the Right Way!

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Logicalware

SEPTEMBER 28, 2021

With Puzzel Quality Assurance, you can identify and evaluate the customer interactions that matter most to your business, extract actionable insights, and deliver personalised coaching programmes that improve your agents’ performance. and root-cause analysis Create standardised scorecards?that?reflect?your?company’s?unique?values,

Customer Service 98

Customer Service Scorecard Construction Actionable Insights 98

Logicalware

OCTOBER 12, 2021

key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact Third, scorecards must be? you’ll need to provide your agents with constructive ?feedback. actionable insight.?These?are a lack of actionable insight is?often?the are provided?with?the to maintain?consistency,

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98