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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Customer Contact – Europe: June 11-13, Dublin, Ireland. Learn from Fortune 500 companies and innovative start-.ups ups to create a business strategy that will ensure growth for your business.

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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Tap into the 3X growth opportunity!