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Mastering Sales ROI in Manufacturing: Navigating Through a Sea of Data with Strategic Analytics and Reporting

SugarCRM

For example, SugarCRM steps in to translate that data into actionable insights. These tools transform your raw data into easy-to-understand charts and graphs. Before being used for analytics purposes, data must be cleaned and transformed. Only in this way can organizations leverage said data for decision-making.

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Data-Driven Decision Making: The Differentiator

Helpt

It's the foundation of data analysis, involving the use of key performance indicators (KPIs) and other metrics. It involves more in-depth data mining and correlations. It's a forward-looking approach, making educated guesses based on historical data.

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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Learn from Fortune 500 companies and innovative start-.ups ups to create a business strategy that will ensure growth for your business. Customer Contact – Europe: June 11-13, Dublin, Ireland.

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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Tap into the 3X growth opportunity! I love it.

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Artificial Intelligence in CX Learning

ClearAction

Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. Instead of asking about your company , ask about them.

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How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Intercom

If you give everyone the tools and resources to make them more effective at gathering, analyzing, and actioning insights that can be shared across your organization. So it was just looking at ways that we could do this on a bigger scale”. Eabha O’Sullivan, Customer Advocacy Specialist at Intercom.