Callminer

MAY 8, 2024

Forrester Research has named CallMiner a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report.

182

182

Adrian Swinscoe

MAY 8, 2024

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship AI 162

Bill Quiseng

MAY 8, 2024

The customer is not always right. But the customer is ALWAYS YOUR customer. Listen intently, respond empathetically, apologize, and do whatever it takes to resolve the problem, even if it means having to go with your customer to your competitor. Contrary to popular customer service mantras, when all alternatives don’t work, DON’T fire the customer.

CX 78

CX Customer Service Customer Satisfaction Customer Loyalty 78

Customer Think

MAY 8, 2024

Many B2B company leaders now expect marketing to drive revenue growth, and B2B marketing has evolved in response to this expectation. But has it changed enough to meet the revenue growth mandate? Data from “The CMO Survey” suggest that more change may be needed.

B2B 67

B2B 67

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

NGDATA

MAY 8, 2024

The annual list of independent bankers' best-performing community banks showcases the success achieved by these banks through their hard work, flexibility, and expertise. The right employees, mindset, and offerings have been identified as vital factors in the success of these community banks, as they continue to hit their stride in 2024 and intend to maintain their momentum.

52

52

Customer Think

MAY 8, 2024

Anyone that knows me well also knows that I am an avid reader. I’ve always believed that to be a “thought leader” a person must be exposed to new thoughts. New thoughts and ideas help sales professionals create new and innovative ways providing value to clients and increased sales.

Sales 60

Sales AI Innovation Technology 60

Customer Think

MAY 8, 2024

Do you wonder, in what ways can Generative AI bring about a paradigm shift in the landscape of custom software development? What tangible benefits can be derived from the seamless integration of Generative AI into various stages of the development process?

AI 56

AI Innovation Technology Technology 56

NGDATA

MAY 8, 2024

Checks are still commonly used for high-value transactions due to their ease of use and lack of fees. However, they remain an insecure and expensive payment method, with check fraud on the rise. While the check-clearing process has become more efficient, the cost of fraud makes it less cost-effective. Source The post Is it time to kill the paper check?

52

52

TeamSupport

MAY 8, 2024

TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.

Innovation 52

Innovation Customer Service 52

NGDATA

MAY 8, 2024

OpenAI’s collaboration with Microsoft may revolutionize marketing strategies by emphasizing personalization and user experience through AI-powered search engines. This shift would require marketers to adapt their SEO and content strategies, potentially changing the competitive landscape. Additionally, new AI-powered analytics tools could enhance targeted marketing efforts by providing deeper insights into user behaviors.

Engineering 52

Engineering AI 52

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Customer Experience

The DiJulius Group

MAY 8, 2024

Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents. In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interaction into an opportunity for extraordinary.

Artificial Intelligence 52

Artificial Intelligence AI Customer Service 52

Customer Think

MAY 8, 2024

First AI-assisted content workspace that is seamlessly integrated with a CMS, enabling automated publishing of content across multiple channels

AI 52

AI 52

Customer Think

MAY 8, 2024

Industry-first consumption forecasting solution simplifies predictive forecasting across complex business models

Innovation 52

Innovation Sales AI 52