Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns. The tool analyzes themes and sentiment behind each feedback and can analyze feedback in multiple languages.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. We help you create cards in your dashboard that represent a specific touchpoint, location, or channel. Then, you can compare the performance between cards and analyze fixed insights related to that card.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI can also deliver recommended messaging based on these predictive customer insights.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98