SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? SurveySensum.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

SEPTEMBER 15, 2023

5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. Best Features Create any type of survey including CSI, SSI, NPS, etc.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Moreover, their teams will help you with WHEN to launch WHICH survey at WHICH touchpoint.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

SEPTEMBER 14, 2020

Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . Listen to your customers with a comprehensive VOC program and analyze their feedback lucratively.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

APRIL 21, 2023

Prioritize actions to drive business goals and growth. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. We help you create cards in your dashboard that represent a specific touchpoint, location, or channel. Then, you can compare the performance between cards and analyze fixed insights related to that card.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83