Actionable Insights Social Listening Text Analytics Touchpoint 
Lumoa
APRIL 28, 2024
In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.
SurveySensum
SEPTEMBER 25, 2023
These are real-time insights that can be used to make immediate changes to your content strategy. Many companies are now leveraging social listening to track keywords and brand mentions. Listening to your customers will foster a sense of loyalty, and actionable insights will improve the customer experience.
Expert insights. Personalized for you.
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