Beyond Satisfaction: Key Takeaways from Tracy Sedlak’s CRS Tucson Keynote on Voice of the Customer
Execs In The Know
MARCH 31, 2024
Cross-Functional Collaboration: She emphasized the importance of breaking down silos within organizations and called for enhanced collaboration across departments to ensure a cohesive customer experience. Because in the age of the customer, businesses that fail to listen and adapt risk obsolescence.
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