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AI and the Contact Center Staffing Challenge

DMG Consulting

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. This is one of the many reasons artificial intelligence (AI) is proving to be valuable for contact centers.

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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Healthcare.

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Amazing Business Radio: Deon Nicholas

Shep Hyken

Human-Centered AI. Using AI to Enable and Empower Customer Service Agents. Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought , a company that builds human-centered AI to transform the customer service experience. Human-centered AI is not just about resolving the issue. This episode of?

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Sales Chatbots: How to Grow Revenue Using Conversational AI

CommBox

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Commbox Chatbots: Use Conversational AI to Boost Your Sales. What are Chatbots? .

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The Benefits of Using TeamSupport Software for Your Business

TeamSupport

Automation: Powered by AI and machine learning, TeamSupport automates tedious tasks, freeing up your agents to focus on what they do best - providing exceptional customer support. Integrations: TeamSupport seamlessly integrates with popular platforms like Salesforce and Jira, ensuring you can continue using the tools you're comfortable with.

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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. AI-powered solutions can identify and extract key data from documents, auto-fill forms, and suggest the appropriate signing order, significantly reducing manual effort.

Legal 52
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33 Chatbot Statistics and Trends to Watch in 2022

Aquire

According to research , the global conversational AI market size is expected to grow from $4.8 In a 2019 CIO Survey, respondents identified chatbots as the main AI-based application used in their enterprises. The AI-powered conversational agents can address up to 80 percent of commonly asked Tier 1 support questions. (