DMG Consulting
SEPTEMBER 13, 2021
The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Sep 3, 2021 Donna Fluss.
DMG Consulting
AUGUST 16, 2022
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Not Just a Contact Center Solution. Like what you’re reading?
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Uniphore
NOVEMBER 2, 2021
5 There’s no larger opportunity to dramatically impact your business than with all the outward-facing conversations happening across the enterprise – customer service, sales, and marketing. Given the massive engagement between customers and a brand, creating a positive, and personal experience is essential.
Execs In The Know
FEBRUARY 16, 2023
This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.
CommBox
MARCH 7, 2022
Customers can check their billing information, activate packs, add recharges and payments, check balances, and more. . CommBox is an AI-powered omnichannel platform that allows brands to manage all interactions across channels from a smart inbox. Get Started with Google’s Business Messages On CommBox . Illustration: Google .
CommBox
MARCH 7, 2022
Customers can check their billing information, activate packs, add recharges and payments, check balances, and more. . CommBox is an AI-powered omnichannel platform that allows brands to manage all interactions across channels from a smart inbox. Get Started with Google’s Business Messages On CommBox . Illustration: Google .
Intercom
MARCH 23, 2023
In the next 15 years, he worked in a variety of functions, from IT to customer service, sales, and marketing, until he set up his own practice, Watermark Consulting , where he helps organizations capitalize on the power of loyalty. Listen, I can’t let you go without asking you about AI and ChatGPT. I love that.
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