Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Fonolo

MARCH 6, 2019

The Contact Center Network Group supports a vital part of the customer service industry: Call centers. Follow along as they provide webinars, events, and resources that will up your contact center game this year. Live Better Electronically: AI and the Customer Experience. CCNG does just that.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Aquire

AUGUST 2, 2021

Understanding context is perhaps the key function of advanced AIs. For instance, Chatbots Magazine predicts that chatbots have the potential to automate 30 percent of the tasks done by today’s contact center staff. And, AI-powered chatbots can go even further than that, handling actual human conversations with customers.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59