Crate & Barrel on experience gaps: why they occur and how to close them
Qualtrics
MAY 2, 2019
On the X4 Summit main stage, Sir Richard Branson told the story of how he started Virgin Atlantic after his flight to Puerto Rico was canceled. Just like Sir Richard, Joan set about transforming Crate & Barrel’s customer experience because of her experience of buying a sofa. Read more about customer journey mapping.
33 
Let's personalize your content