Uniphore

JULY 8, 2021

The position is based out of our offices in Alpharetta, Georgia. Nobody plans to or wants to call customer service. Jacada helps leading and growing companies simplify their customer experience and employee experience with the power of automation and AI. About Jacada. But we all have at some point.

Sales 246

Sales B2B AI Customer Service 246

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Fonolo

MAY 10, 2023

Consider attending an industry event if you’d like to sharpen your management and customer service skills. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered! You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Zendesk

FEBRUARY 14, 2022

Names matter, and that’s why it can be challenging to pick the right name—especially because your AI chatbot may be the first “person” that your customers talk to. Siri, for example, means something anatomical and personal in the language of the country of Georgia. Things to consider when naming a bot.

Customer Relationship 98

Customer Relationship Artificial Intelligence Social Media AI 98

Aquire

AUGUST 2, 2021

Skype, FB Messenger) or native apps, most commonly meant for employees and customer service. Understanding context is perhaps the key function of advanced AIs. Chatbots can help organizations smoothen their operations, engage customers, and handle requests and complaints faster. What do chatbots really do? Healthcare.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59