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How AI Will Impact the Employee Experience

The DiJulius Group

While artificial intelligence (AI) is already improving the customer experience, it will dramatically improve the employee experience over the next decade. Tedious tasks that once took agents hours upon hours to complete—be it boring data entry or replying to repetitive questions—will be relegated to computers.

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The Evolution of Conversational AI in the Contact Center Industry

Taylor Reach Group

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. It signifies the industry’s continuous efforts to offload tasks that were traditionally handled by human agents to machines.

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How to Develop Your AI Strategy Today as a Customer Experience Leader

Experience Investigators

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. It eliminates the need for manual data entry and analyzing.

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Harnessing the Power of AI in Lending: Leveraging Artificial Intelligence to Revolutionize Loan Originations Servicing and Document Management

Lightico

Artificial intelligence (AI) has revolutionized various industries, including financial services and lending. However, extracting meaningful information from this data has been a challenge. AI has emerged as a powerful tool to process document based unstructured data, transforming document collection, management and lending processes.

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Essential Automation Strategies for Contact Centers

Fonolo

Is your contact center staying on top of advancements in AI and automation ? There’s a lot to learn, but these sophisticated new tools can improve your operations in so many ways. These tasks include data entry, order processing, and remote agent monitoring, where a computer scans for internet outages or other workflow interruptions.

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Essential Automation Strategies for Contact Centers

Fonolo

Is your contact center staying on top of advancements in AI and automation? There’s a lot to learn, but these sophisticated new tools can improve your operations in so many ways. You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center.