Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

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AI Customer Service Customer Experience Machine Learning 52

Ameyo Callversations

FEBRUARY 22, 2022

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI is based on the process of mimicking the human intelligence process by the creation of algorithms into the computer process. Through AI, businesses can augment customer experience.

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AI Artificial Intelligence Machine Learning CX 52

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback.

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Sentiment Analysis Text Analytics Machine Learning ML 157

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. NLP is a branch of computer science focused on enabling AI to interpret and respond to human language at a human ability level. With every use an AI learns and improves.

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Sentiment Analysis Customer Service Machine Learning AI 107

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

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Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Intercom

MARCH 14, 2023

The world of AI is moving fast, and here at Intercom, we’re helping set that pace. Today, we’re delighted to introduce Fin , our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology. That was a real game changer for us. And that’s just really obvious to us.

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Intercom

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. We sketched out a few AI-powered features we thought could be useful, went into production, and put a beta version in front of 160 customers. What have you learned?

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Fonolo

JANUARY 10, 2023

Wondering how to use artificial intelligence (AI) in your call center? Some people worry that AI is dangerous. Others have their eyes on job loss, thinking that AI might replace human agents altogether. There is plenty to learn about artificial intelligence and its cousin, machine learning (ML).

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UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. They were designed to help your agents deliver a better customer experience.

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AI Customer Service Contact Center CRM 82

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. They were designed to help your agents deliver a better customer experience.

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AI Customer Service Contact Center CRM 72

TeamSupport

JANUARY 18, 2024

Automation: Powered by AI and machine learning, TeamSupport automates tedious tasks, freeing up your agents to focus on what they do best - providing exceptional customer support. Boost Your Business with TeamSupport TeamSupport can be a game-changer for your business.

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Real Estate Machine Learning Customer Satisfaction Gaming 59

CommBox

JULY 1, 2021

With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations. The company, founded in 2013, is revolutionizing customer communication with its AI-powered omnichannel solution.

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Machine Learning Omnichannel Social Media AI 98

TeamSupport

MARCH 1, 2024

Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Automation: Let AI Do the Heavy Lifting In the fast-paced world of customer service, every second counts.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Automation: Let AI Do the Heavy Lifting In the fast-paced world of customer service, every second counts.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Automation: Let AI Do the Heavy Lifting In the fast-paced world of customer service, every second counts.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

Lightico

FEBRUARY 22, 2024

In an era where efficiency, accuracy, and speed are paramount, IDP emerges as a game-changer, revolutionizing insurance operations and redefining the landscape of document processing. Refined Document Classification: AI adeptly categorizes incoming documents, from certificates, receipts, bills, income documents etc.,

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ML Machine Learning Compliance Customer Satisfaction 52

Lightico

JULY 16, 2023

Leveraging machine learning algorithms can enhance predictive capabilities, enabling lenders to assess creditworthiness efficiently and expedite loan approvals. AI-Powered Document Collection: Gathering and verifying documentation and stipulations is often a time-consuming process.

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Data Entry Artificial Intelligence Machine Learning Compliance 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

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Sentiment Analysis Compliance AI Social Media 83

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. IDP eliminates this risk factor by extracting data with exceptional accuracy using advanced algorithms and AI.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

DMG Consulting

NOVEMBER 13, 2018

Answer: Answer: Artificial intelligence (AI) is a branch of computer science focused on the development of computer programs and machines to solve complex problems by simulating behaviors associated with intelligent beings. Specific capabilities include learning, reasoning, problem-solving and self-correction.

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Artificial Intelligence Contact Center Machine Learning Gaming 69

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

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Customer Experience ML Social Media CX 83

DMG Consulting

MAY 21, 2020

Last year was the year of artificial intelligence (AI) and robotics, a trend that will persist as the tools continue to improve. Artificial intelligence: AI comes in many forms, and vendors delivered nascent AI functionality to the market. The five areas below saw the greatest activity: 1.

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Artificial Intelligence Contact Center Customer Service Machine Learning 59

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. Speech analytics.

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Contact Center Technology Technology Machine Learning 69

Comm100

FEBRUARY 6, 2024

From fitness apps that turn exercise into a game to work environments that use game-like rewards, this concept is everywhere and still spreading its wings. It’s also changing how we learn, especially in schools and colleges. Imagine if your school lessons felt a bit like playing a game. billion by 2032.

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Education Gaming Artificial Intelligence Machine Learning 40

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Apple finally relented and joined the streaming game in 2015. It is very possible that no other company has done as much to shape our decade as Jeff Bezos’s behemoth. Streaming disrupts the culture.

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Entertainment Gaming Artificial Intelligence Technology 259

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications. This often result in inefficiencies, delays, and increased risk of errors and non-compliance.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

DMG Consulting

MARCH 31, 2022

Artificial intelligence (AI)-enabled omnichannel intelligent virtual agents (IVAs) are the future of self-service. These solutions are game-changers because they allow customers to converse naturally instead of going through a series of nested questions and options. & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. These will be needed for customer journey optimization work. Organizations must be transparent.

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Manufacturing Artificial Intelligence Machine Learning Legal 98

Hodusoft

DECEMBER 6, 2023

Here is a glimpse of what we can anticipate: Integration with AI and Machine Learning With the advancement in call center technologies, dynamic scripting will be used with AI (Artificial Intelligence) and machine learning. They are becoming more intuitive and user-friendly.

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CRM Machine Learning Customer Satisfaction Gaming 59

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Over the past couple of months, we shipped a few AI-powered features to 160 customers.

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Customer Service AI Machine Learning Technology 64

Fonolo

DECEMBER 12, 2018

To stay at the top of your game in the year ahead, it’s essential to understand larger CX trends and how they are shaping our world and our industry. By 2020, 30 percent of all B2B companies will employ artificial intelligence (AI) to augment at least one of their primary sales processes. Artificial Intelligence (AI): Hero or Villain?

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UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

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ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents? The UJET Virtual Agents.

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ML Customer Service AI Sports 72

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. Read more on how AI/ML betters customer experience in this read from HBR. The post Customer Intelligence – May Edition appeared first on VOZIQ AI.

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E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. Read more on how AI/ML betters customer experience in this read from HBR. The post Customer Intelligence – May Edition appeared first on VOZIQ AI.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. Acquired Jacada , a major strategic play that transforms our customers’ experience with advanced AI and low code/no code automation.

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Machine Learning AI Innovation Government 49

Fonolo

JUNE 14, 2018

2018 is game time. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. In the CX game, similar principles apply. And: It’s time for you to win.

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