Execs In The Know

SEPTEMBER 28, 2021

To many, AI is an intangible and mysterious concept. However, users of Intelligent Virtual Assistants (IVA) powered by Conversational AI observe a 64% greater year-over-year increase in annual company revenue while increasing customer profit margins by 64% as well, according to an Aberdeen report. Technology Basics.

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The DiJulius Group

MARCH 14, 2024

AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into.

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Beyond Philosophy

JULY 13, 2023

Organizations are making a common mistake with AI. From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. The issue was the AI didn’t pinpoint why the customers were leaving.

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ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. Interestingly, the education industry hasn’t been shy in implementing both of these advancing technologies. In this blog, we’ll discuss how ML and AI are transforming the education system. But what exactly are AI and ML?

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Uniphore

OCTOBER 14, 2021

At Uniphore, our mission is to bridge the gap between people and machines by leveraging AI and automation to improve and optimize conversations across the board. A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry. and/or its affiliates in the U.S.

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Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. For Arin, explainability is a key element when it comes to ethical AI.

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Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research. Approve parole or not?

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ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. Interestingly, the education industry hasn’t been shy in implementing both of these advancing technologies. In this blog, we’ll discuss how ML and AI are transforming the education system. But what exactly are AI and ML?

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Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

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CX Accelerator

JANUARY 7, 2019

So keep that in mind as I talk about technology for customer experience. That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. Do terms like NLP and Machine Learning mean anything to you?

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Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

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CommBox

MAY 27, 2024

Introduction – Meet Your New Campus Connector: How AI Chatbots Are Bridging the Gen-Z Gap in Universities Welcome to the new digital frontier of higher education, where generative AI chatbots for student support transform how universities communicate. Why AI Chatbots Are Crucial? What is the buzz around AI chatbots?

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Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX and agent experience with conversational AI and automation tools. Emerging technologies like Artificial Intelligence, Machine Learning, and Intelligent Automation are helping brands not just to thrive but succeed in a post-pandemic world. Join Jafar H, Syed, Sr.

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CommBox

DECEMBER 12, 2023

In the realm of customer service, the integration of Artificial Intelligence (AI) has become increasingly prevalent, with generative AI chatbots playing a pivotal role in providing efficient and streamlined human-like support. Misconception 1: AI Chatbots are Impersonal and Provide a Bad Customer Experience.

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Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. But, the workings of AI are often complex.

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Steven Van Belleghem

FEBRUARY 3, 2023

The 90% tech experience You may remember that I wrote about the 90% tech experience in one of my former pieces: about technology that’s really cool, but that is not (yet) good enough to create breakthrough evolutions in CX. And that is where my concept of “the Peter Principle of technology” comes in.

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VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. “We are delighted to be a part of Hawx Pest Control’s AI-enabled transformation journey.

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ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. Creativity cultivates connection: In a society driven by technology, human connection has become more crucial than ever.

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TeamSupport

APRIL 15, 2021

Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Technology is making an increasingly significant contribution to customer service. High Touch Technology. Enhanced Customer Support.

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Comm100

NOVEMBER 21, 2023

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in the public sector have sought out ways in which the technology can improve governance. AI can change this. However, the company has a spotty political history.

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Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

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Customer Think

AUGUST 28, 2023

And today, healthcare is pushing new frontiers with AI and machine learning, robotics, distance care technologies, and more. But beyond these amazing disruptive technologies and their potential, another human-centered area has become a make-or-break factor for healthcare organizations. […]

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Beyond Philosophy

JULY 8, 2023

Many organizations are making a common mistake when it comes to AI. They fail to capitalize on the potential to enhance Customer Experiences through this powerful technology by building it incorrectly. Take, for instance, a telecom company that developed an AI system to detect customer churn. Check it out here.

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Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Healthcare.

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Ameyo Callversations

JULY 7, 2022

This is where the right technology can help you (as a business owner) know what really excites your buyer and what makes them despise what you sell. Before we dive into the technological aspect, let’s understand the basics of customer feedback and what makes it so crucial for every business. Include Feedback into your Product Roadmap.

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Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? Well, as someone who has operated in the technology sector for over 35 years, and mostly in some form of customer support role, I have literally never been more excited than I am right now about the potential to transform the customer service experience through technology.

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Customer Think

AUGUST 23, 2021

The outsize popularity of dystopian TV shows aside, there’s no firm consensus on what AI technology will mean for our future on the planet. What is certain is that the triumph of machine learning is a boon for forward-thinking companies.

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VOZIQ

MAY 12, 2024

This is precisely where artificial intelligence (AI) steps in. By integrating cutting-edge technologies with proactive customer-centric approaches, AI not only addresses these challenges but can transform them into lucrative opportunities to drive revenue and growth. Here’s how AI can help you do it: 1.

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Fonolo

FEBRUARY 16, 2021

Contact center technology has come a long way since its early years as a jury-rigged air traffic control system. The pandemic has hastened many call center trends and compounded technological developments. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-to-Text.

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Customer Think

AUGUST 1, 2021

As we make our way through 2021, our Artificial Intelligence (AI) and Business Intelligence (BI) dreams are turning into a reality. Bots, machine learning, predictive models, and big data all impact businesses daily. But are these technological advancements making brands appear less caring? Less human?

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Intercom

MARCH 14, 2023

We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. Introducing our new AI chatbot: Fin Today we’re announcing that we’ve built an AI-powered customer service bot that has the benefits of this new technology, and is suitable for business needs.

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Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. Our comprehensive guide breaks down the types, applications, examples, benefits, and challenges of generative AI, so you can maximize your overall customer experience now and in the future.

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Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

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Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. A Historical Perspective The conversation about automating high-volume, low-complexity tasks through technology isn’t new.

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Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Yet, a burning question remains; What does the future hold for AI? AI is not a passing trend; it’s here to stay.

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Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

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CSAT.AI

SEPTEMBER 22, 2022

How a Conversational AI interaction works How CAI can Help You and Your CSAs Key KPIs to Measure The Importance of Transparency, Sentiment and AI Evolution. Conversational AI (CAI) helps with the scaling of personalized customer attention and interaction sought across industries. How a Conversational AI Interaction Works.

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