Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation
Customer Bliss
DECEMBER 6, 2018
Next, Alvin outsourced a company to analyze data from behavioral experience and NPS research. He wanted to know how customers were migrating from detractor to passive, passive to promoter, and how many times they called for support. Don’t be afraid to invest in technology to get the job done more effectively. About Alvin Stokes.
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