Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation
Customer Bliss
DECEMBER 6, 2018
Next, Alvin outsourced a company to analyze data from behavioral experience and NPS research. With the mission statement in mind, they determined the top seven drivers of NPS and customer satisfaction and built colorful icons to represent the different parts of the business. Year two was about diving deeper into the analytics.
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