Want to be a call center representative? Here’s what you need to know.
Zendesk
MARCH 25, 2021
Familiarity with a company’s products or services: Customer service representatives often need to help customers with issues, educate them about features, or upsell them on different products. Time management skills will be essential to making sure you’re meeting your quotas, if you have them. Nice-to-haves.
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