Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation
Customer Bliss
DECEMBER 6, 2018
In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin and his team conducted some internal research to understand what the agents, field service technicians, and retail teams felt would best illustrate the story.
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