Alaska Customer Service Double-Barreled Question Net Promoter Score 
InteractionMetrics
SEPTEMBER 17, 2019
It doesn’t matter that I find my rep rude, I’ll give him a top score to stay on his good side and get the best pricing. But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Bad Customer Surveys are Ubiquitous.
InteractionMetrics
SEPTEMBER 17, 2019
It doesn’t matter that I find my rep rude, I’ll give him a top score to stay on his good side and get the best pricing. But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Bad Customer Surveys are Ubiquitous.
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