Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 145

Social Media Customer Service Social Listening Start-ups 145

Aquire

MARCH 9, 2022

A business that uses a customer focus strategy ensures that every decision they make and every aspect of the company, including its products, services, and daily operations, aligns with the customers’ interests. Customer focus vs. customer-centric. Businesses with a customer service focus are more profitable.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

Customers That Stick

SEPTEMBER 25, 2014

Additionally, she is the recipe developer for Sitka Salmon Shares and enjoys experiencing the operation first hand by fishing in Alaska. Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? False Dichotomy.

Customer Experience 133

Customer Experience Real Estate Sports Social Media 133

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

SurveySensum

MAY 20, 2020

The definition of customer experience has changed the way brands are responding to current situations and coming with a great initiative. Zappos an online shoe and clothing retailer is known for their customer-centric culture and delivering unparalleled customer experience. Brands have given key attention to Social Media.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Comm100

MARCH 25, 2024

If your goal for your chatbot is to save your company money and resources, consider having it assist an individual department, such as Customer Service or HR. If your chatbot takes over after hours, be sure to let customers know what times they will be able to speak to a representative, should they wish to do so.

Start-ups 97

Start-ups AI Customer Expectations Social Media 97