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List of the 20 MOST Common Survey Flaws

InteractionMetrics

I get what he wants, but this is NOT how to do a survey. Essentially, my rep is pushing for the answers he wants his higher ups to see. Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Bad Customer Surveys are Ubiquitous. Let’s get started! Garbage in.

article thumbnail

List of the 20 MOST Common Survey Flaws

InteractionMetrics

I get what he wants, but this is NOT how to do a survey. Essentially, my rep is pushing for the answers he wants his higher ups to see. Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Bad Customer Surveys are Ubiquitous. Let’s get started! Garbage in.