How Customer Experience is shaping during COVID-19 with ‘New Normal’
SurveySensum
MAY 20, 2020
Distributed Customer centers with teams working from home: Brands like Alaska Airlines have distributed their customer centers amongst their teams that are working from home. Use of omnichannel to listen and engage customers. The use of technologies like Zoom, Google Meet, GoToWebinar is very effective to keep in touch with customers.
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