This is What Exceptional Customer Service Looks Like In 2018
Comm100
AUGUST 23, 2018
Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In In 2018, industry leaders have turned to mobile as a means of establishing an effective omnichannel outreach in customer service and in marketing. Source: Alaska Air.
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