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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media 52
Social Media Customer Experience Healthcare Non-Profits 52
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This is What Exceptional Customer Service Looks Like In 2018

Comm100

AUGUST 23, 2018

What this means is big news for business: More people across the globe are now using messaging apps over social media. Alaska Air and Capital One. Alaska Air’s chatbot, Jenn, is integrated into its website’s live chat interface. Source: Alaska Air. billion monthly users worldwide. Source: Business Insider.

Customer Service 40
Customer Service Hospitality Hospitality Omnichannel 40
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