Comm100

AUGUST 23, 2018

When chatbots first started gaining popularity, some thought leaders declared them victims of a classic hype cycle , with many users placing high expectations on technology that was just in its infancy. Alaska Air and Capital One. Alaska Air’s chatbot, Jenn, is integrated into its website’s live chat interface.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

SurveySensum

MAY 20, 2020

The power of automated technology will transform the in-store shopping experience. But really, it’s meant to make all this new technology seem less intimidating. Distributed Customer centers with teams working from home: Brands like Alaska Airlines have distributed their customer centers amongst their teams that are working from home.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

JUNE 30, 2020

The thing in the first position gets the most engagement in Alaska. I didn't even talk about that, but we have some of our own sensor technology, you know, driving recommendations around sessions across adobe.com and the robots are telling us a lot of interesting things about how people, you know, consumer content.

Start-ups 26

Start-ups Innovation Government Technology 26