Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Aquire

NOVEMBER 18, 2021

The influence of social media and social commerce. In 2021, US social commerce sales will rise by 35.8 Seventy-eight percent of consumers are more willing to buy from a brand and 77 percent will choose a brand over a competitor after a positive experience with a brand on social media. Sprout Social ).

Retail 98

Retail Customer Service Social Media Net Promoter Score 98

CommBox

JANUARY 4, 2022

What causes are customers contributing to by supporting your brand? By doing so, your will-be shoppers become more human to you, your sales teams and customer support personnel, bringing you miles closer to being able to empathize and connect with them. Today, most people spend a substantial amount of time on social media.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Comm100

MAY 6, 2021

No Yes No Advanced routing Yes No Yes Yes No Multi-language support Yes No No Yes No Canned messages Yes No No Yes Yes Ticketing Yes No No Yes No Social media Yes No No No No. You can chat with your customers via web, desktop, or mobile app. It can also be used via web dashboard or native mobile apps. Customizability.

Compliance 52

Compliance Social Media Start-ups Customer Satisfaction 52

Zendesk

JUNE 1, 2022

Customer communication is how companies interact with consumers at each touchpoint along the buyer’s journey, from the ads that catch their attention to the post-purchase customer support experience. The results and insights gained from marketing and sales communications should inform support interactions and vice versa.

Social Media 98

Social Media Omnichannel Touchpoint Artificial Intelligence 98

Zendesk

JUNE 17, 2022

Customer support chat. Customer support phone calls. Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. When customer support tickets spike, that’s customer feedback. Sources of direct feedback include: A post-purchase survey.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Lumoa

JANUARY 2, 2022

Detractors Taint Your Brand Image In an age where social media has become the de-facto medium for news and gossip, negative reviews can travel very fast when posted on these channels. Sprout Social research shows that 47% of consumers have used social media to complain about a business.

NPS 83

NPS Net Promoter Score Social Media Customer Retention 83