DMG Consulting
MARCH 8, 2024
AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. Contact centers have always had an employee attrition problem because it’s a tough, underappreciated, and generally underpaid job.
Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
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DMG Consulting
MARCH 30, 2021
Contact Centers’ Digital Transformation Has Only Begun. It was a brute force exit from the office, but contact centers were highly effective in getting their folks home and back online so they could be available to assist their companies’ customers and prospects. NEXT ACT FOR CONTACT CENTERS.
DMG Consulting
SEPTEMBER 20, 2021
Contact Centers’ Road Map to Success in the New Normal. Contact Centers Moving Forward at an Accelerated Pace. Adding digital channels is a step in the right direction and a necessity for contact centers of all sizes in all verticals, but it is just the beginning. May 25, 2021 Donna Fluss.
Uniphore
SEPTEMBER 9, 2021
Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. Real Estate.
DMG Consulting
SEPTEMBER 14, 2021
Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.
DMG Consulting
SEPTEMBER 7, 2023
These applications have always been one of the leading productivity tools in contact centers. AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. These solutions have made a 180-degree turn over the years, but then so has the science and art of WFM.
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