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From KITT to Cobots: Driving the Future of Customer Experience

Execs In The Know

” The idea of a talking, decision-making artificial intelligence like KITT wasn’t just cool; it felt like a peek into the future. Even better, these automated buses could be completely repurposed for any number of challenges on Disney property requiring the transportation of groups. Learn more about CRS Tucson here.

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4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

1. Think about partner Experience. There has been a lot of talk about employee experience being the backbone of customer experience lately. And I truly believe that happy employees beget happy customers. Grab wants the overall customer experience to be perfect. Think in ecosystems.

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AI: The Future Brain of Contact Centers

DMG Consulting

Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. AI: The Future Brain of Contact Centers View this article on the publisher’s website. No person or government is going to stop the AI revolution, and regulating it is going to be very difficult.

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Mountain communities and digitization: towards technological innovation

Neosperience

We have rediscovered the value of proximity tourism and we’re more aware of the environmental impact of our trips; above all, though, tourism has gotten more and more digital, particularly if we take into consideration the customer experience that goes into the planning and conduct of the trip.

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Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Without customers, a brand cannot survive, let alone thrive. What Is Turo?

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

However, in artificial intelligence (AI), the feeling is anything but cautious. Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. And it’s a two-way street. Take bitcoin for banking.

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Internet for everyone: Web accessibility yesterday, today and tomorrow

Neosperience

Artificial Intelligence can make a valuable contribution in generating assistive content. Nowadays, however, Artificial Intelligence is mainly used to perform web accessibility testing , which can identify problems and missing features at the level of user interface and layout as well as coding.