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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. However, advances in the field are facilitating innovation and extending human capabilities.

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Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

Call centers can bank upon the nascent opportunities by identifying the right call center technology trends and build robust processes around them. Identifying call center technology trends and teaching them as a culture at your customer service centers can work in your favor. Call Center Technology Trends.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. What is digital transformation? A cultural shift.

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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

The 1900’s witnessed significant advancements in signature technology. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Accelerated Adoption Over the past two decades, the adoption of eSignatures has grown exponentially.

Legal 52
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Workforce Management for the 21st Century: Helping Deliver a Great CX

DMG Consulting

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. AI can also enhance the results of real-time decisioning tools needed to improve the performance of intraday management activities, automate shrinkage calculations, and initiate in-the-moment schedule changes.

CX 48
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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

The playbook for the “new normal” will likely follow three major trends: the migration to the cloud, digital transformation, and the adoption of smart technologies (artificial intelligence and automation).

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth.