article thumbnail

What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. However, advances in the field are facilitating innovation and extending human capabilities.

article thumbnail

National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Digital signatures utilize cryptographic methods to verify the authenticity and integrity of electronic documents, providing a secure alternative to ink-based signatures.

Legal 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Workforce Management for the 21st Century: Helping Deliver a Great CX

DMG Consulting

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. The majority of contact centers allow work-at-home and hybrid schedules, as this allows them to reduce real estate costs. Most of this is about agent empowerment and engagement.

CX 48
article thumbnail

Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

The playbook for the “new normal” will likely follow three major trends: the migration to the cloud, digital transformation, and the adoption of smart technologies (artificial intelligence and automation).

article thumbnail

Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The bank has paved the road for quality customer experience by leveraging Artificial Intelligence. It reduces the average delay of delay measurement.

article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth.

article thumbnail

10 Tips for Creating a Great Chatbot for Your Businesses

CommBox

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). That’s why you need to equip chatbots with artificial intelligence and machine learning capabilities. Chatbots can manage 30% of live chat communication. And more….